Shipping Policy

Thank you for shopping with us! We're committed to providing you with the best possible shipping experience. Please take a moment to read our shipping policy to understand how we handle shipping and delivery.

Shipping Locations

We currently offer shipping to the following regions:

United States (domestic)
Canada
International (select countries)

If you are located outside of these regions, please contact our customer service team for information on international shipping availability.

Processing Time

Order Processing Time: Orders are processed and shipped within 1-3 business days after payment is confirmed.
Business Days: Monday through Friday, excluding public holidays.
Orders placed after 2:00 PM EST or on weekends will be processed the next business day.

Shipping Methods and Costs

We offer a variety of shipping options to accommodate your needs:

Domestic Shipping (USA)

Standard Shipping: Estimated delivery in 5-7 business days.
Expedited Shipping: Estimated delivery in 2-3 business days.
Express Shipping: Estimated delivery in 1 business day (next day delivery).

International Shipping

We offer international shipping to select countries. Delivery times will vary depending on your location. Please note that international shipping can take between 7-21 business days due to customs processing and other factors.
Shipping Fees: Shipping fees are calculated based on the weight of your order and the delivery address. You will see the total shipping cost at checkout.

Free Shipping Offers

Free Standard Shipping is available on orders over $50 (domestic U.S. orders only).
For international orders, free shipping promotions may be offered from time to time. Please check our website or newsletter for updates.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update in the carrier’s system.

If you have not received a tracking number or experience any issues with tracking, feel free to reach out to us at Luflame756@gmail.com.

Customs, Duties, and Taxes

For international orders, please note that customs duties, taxes, and fees may be applied once your package reaches its destination. These additional charges are the responsibility of the customer, and we advise you to check with your local customs office for more details before placing an order.

We cannot be held responsible for delays due to customs procedures or unpaid import duties.

Incorrect Address

Please make sure your shipping address is correct before completing your order. We cannot be held responsible for lost or undeliverable orders due to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact our support team immediately at Luflame756@gmail.com to correct it before the order is shipped.

Order Tracking Issues

In rare cases, packages may get delayed or lost in transit. If you have not received your order within the estimated delivery window, please contact our customer service team at Luflame756@gmail.com so we can help investigate the issue.

Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your product or a replacement as quickly as possible.

Please note that we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. We recommend using a secure delivery address or requesting signature confirmation for higher-value orders.

Returns and Exchanges

For information on how to return or exchange your items, please refer to our Return & Exchange Policy. If you have any questions, our customer support team is happy to assist.

If you need further assistance or have additional questions, please don’t hesitate to reach out to us at Luflame756@gmail.com.